General terms and conditions

Scope of application

These General Terms and Conditions (GTC) apply to all deliveries from biospheria.shop (hereinafter referred to as biospheria) to consumers.

A consumer is any natural person who enters into a legal transaction for a purpose that is predominantly neither commercial nor self-employed.

Contractual Partner

The purchase contract is concluded with ZENTRALWERK GmbH, Jacobsenweg 61, 13509 Berlin, Germany,

Commercial Register: Berlin-Charlottenburg Local Court HRB 161743 B.

Conclusion of contract

The presentation of the products in the online shop does not constitute a legally binding offer, but only an invitation to order.

By clicking the button [Buy/order with costs], you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by e-mail immediately after receiving your order.

Right of withdrawal

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have a right of withdrawal in accordance with the statutory provisions.

If you, as a consumer, make use of your right of revocation in accordance with section 4.1, you shall bear the regular costs of the return shipment.

In all other respects, the provisions set out in detail in the following cancellation policy apply to the right of cancellation.

Right of cancellation

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must inform ZENTRALWERK GmbH, Jacobsenweg 61, 13509 Berlin, Germany, info@zentralwerk.com, of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an e-mail). If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail).

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to (insert here the name and address of the person authorised by you to receive the goods, if applicable) without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The time limit shall be deemed to have been observed if you send the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

- End of the cancellation policy -

Prices and shipping costs

The prices stated on the product pages include the statutory value added tax and other price components.

In addition to the prices stated, we charge a flat rate of 4 euros per order for delivery within Germany; the minimum order value is 10 euros. The shipping costs will be clearly communicated to you again on the product pages, in the shopping basket system and on the order page.

Delivery

Delivery is only within the European Union, Switzerland, Norway and the United Kingdom.

The delivery time is up to 5 days nationally and longer internationally. We will indicate any deviating delivery times on the respective product page.

Payment

Payment can be made by credit card, Klarna, Paypal, or direct debit.

Retention of title

The goods remain our property until full payment has been received.

Settlement of disputes

The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes concerning contractual obligations arising from online purchase contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.